Terms & Conditions & Quality Control Charter

Before submitting your order, please review our Terms and Conditions.

Baliartfurniture reach out to offer you the best buying experience.

We believe in transparency. Buying furniture shouldn’t be stressful or unpredictable. We want to make everything clear so there is no room for uncertainty.
Kindly read our Terms and Conditions. Contact us if you have any question or need further help.

1. General Terms and Conditions

We believe in quality and precision.

For the purposes of this agreement:
1.1 “We” or “Us” means HGilliane Design Pte.Ltd and/or its brand Baliartfurniture.
1.1.2 Baliartfurniture is the brand of legal company HGilliane Design Pte.Ltd.
1.1.3 Our legal address is A531 Upper Cross Street #04-95 Hong Lim Complex 051531 Singapore.
1.2 “Customer” or “You” means you or any person acting on your behalf of and with your authority.
1.3 “Goods” or “Products” are items We supply to You.
1.4 “Quotation” means we will provide you with a quotation according to your order
1.5 Buying of our Products forms acceptance of our Terms and Conditions.
1.5.2 Our terms and conditions are irrevocable.
1.6 If any provision of our terms and conditions is invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions is not affected, prejudiced or impaired.
1.7 The laws of Singapore govern Our terms and conditions and any contract to which they apply.
1.7.2 Our terms and conditions and are subject to the jurisdiction of the courts of Singapore.
1.8 We are under no liability for any indirect loss and/or expense (including loss of profit) You suffer arising out of a breach of our terms and conditions.
1.9 In the event of any breach of this contract, Your remedies are limited to damages which under no circumstances shall exceed the Price of the Goods.
1.10 You are not entitled to set off against or deduct from the Price any sums You claim We owe You.
1.11 We reserve the right to review our terms and conditions at any time.
1.11.2 Any change to our terms and conditions do not apply to prior or current orders.
1.12 Neither party is liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or other events beyond the reasonable control of either party.
1.13 Our failure to enforce any provision of our terms and conditions does not constitute a waiver of that provision, nor does it affect Our right to subsequently enforce that provision.

2. Title to Goods

2.1 We pass You the ownership of the Goods after full payment of your order.
2.2 No warranty or any guarantees comes in effect before You pay all balances in full.
2.3 Any balance more than thirty (30) days past due will bear interest at the rate of ten percent (10%) per annum.
2.4 If collection efforts are necessary, You will be responsible for all expenses of collection including attorney’s fees and costs.

3. GOODS AVAILABILITY AND PRODUCTION TIME.

3.1 The products are subject to the availability of the raw material.
3.2 The production time of the Goods in our online catalog www.baliartfurniture.com is more or less 3 to 12 weeks depending on the products and the quantities ordered.
3.3 The production lead time for custom orders, depending on demand, may take several weeks.

4. Custom Orders

4.1 An order is a custom order when You request any change to any of our Goods or request a new design from your own sketch or photo.
4.2 If you would like change some quality fabric or finishes is not a custom order.

5. Sizes

5.1 All sizes and CBM listed on this website use the metric system and are the exact measurement of the Goods without packaging.
5.2 We can arrange any sizes of the request products.

6. Finishes

6.1 www.baliartfurniture.com provide accurate representation of the Goods finishes.
6.2 Due to the variety of resolution on different screens and monitors, some slight color variation is possible.

7. Prices

7.1 We will provide you with your quote for your order in USD (Dollars).
7.2 We reserve the right to change prices without notice.
7.2.2 Price variations do not apply to previous or current orders.
7.3 You must cover international bank charges when transferring money to us.
We will provide you with our bank details or a link for the transfer.
7.4 We will confirm the prices in writing at the time of ordering.
7.5 Our prices will be communicated by article and do not include the costs of maritime transport, insurance and international delivery. These will be added to your quote depending on the destination port and cubic meters calculation from Port to Port. All prices quoted for SHIPPING CHARGES are valid for 7 days.
The freight forwarder and customs fees will be at your expense and in accordance with the laws of your Country.

8. Minimum Order (Values & Quantities)

8.1 Baliartfurniture supplies to Trade Buyers Only.
8.2 The minimum order value is USD $10.000 based on Baliartfurniture current trade price list of standard products.
8.3 If the value is less than USD $10.000, Baliartfurniture will charge a small order handling fee of $150 per order.
8.4 Baliartfurniture have a different minimum order quantities which are quoted in Baliartfurniture trade price list.
8.5 SPECIAL PRODUCTS the minimum order value and quantities for SPECIAL PRODUCTS will be based on an agreement between Baliartfurniture and THE BUYER.

9. Payments Options

9.1 We require a 50% deposit to start the production of Your order.
9.2 You need to pay the remaining 50% balance payment before We load your Goods for shipment.

10. Cancelations and Refunds

10.1 You may not cancel or modify your order after we have received the deposit due to product implementations.
10.2 Cancellation is only possible if We accept it by written notice.
10.2.2 Canceled Goods We agree to restock will incur a restocking fee of 15% of the price of the goods.
10.2.3 The goods which we accept for return must be in new and perfect condition.
10.2.4 We do not accept any cancellations or refunds on 10.2 You are responsible for the careful selection of the goods you order (for example, the goods fit into your home).
10.3 There is no refund if you cancel your order within a period exceeding 3 days except by written agreement from us.
10.4 We will repair or replace only the defective products and of which we would have made an error of Size or material used.

11. Packaging and Packing

11.1 We will pack your goods in accordance with our standards.
We guarantee exceptional packaging for major protection of your purchases.
11.2 We will charge additional costs for any special packaging you require.

12. Delivery and Freight

12.1 Unless otherwise agreed in writing, you are responsible for all costs of transporting your goods between the port of Semarang, Cirebon or Surabaya and your port of destination.
12.2 If we agree to deliver your goods, we will make all reasonable efforts to meet the delivery deadlines.
12.3 We will not assume any responsibility for delivery delays occurring due to external events beyond our control.
12.4 You agree to accept your goods as soon as we are able to deliver them.
12.4 Baliartfurniture will contact their freight forwarders who will arrange ANY export DOCUMENTS to legally export the goods.
12.5 The export documents cost is based on the manufacturer’s ability to export legally.
12.6 If the manufacturer can export legally and the order is from ONE manufacturer then there will be no additional cost. However, if THE BUYERS order is from mulitiple manufacturers and some or not cannot legally export or from ONE Manufacturer who cannot legally export then will be an ADDITIONAL CHARGE to export the PRODUCTS legally.
12.7 Baliartfurniture will also get quotations from their freight forwarders to transport the PRODUCTS from either the manufacturer’s location or the Distribution Loading Point ( DLP) to the shipping port.

13. Dommages

13.1 You must inspect all goods upon delivery.
13.2 You must indicate any damage or defect on the delivery note (bill of lading).
13.3 If there is a problem, you must send us photographs showing the goods with defects within two weeks of unloading your container.
13.4 If you receive defective goods, you must write a detailed description to explain the defects.
13.5 In the event of a defect, we will replace the Goods, free of charge and at no additional cost on your next order.
13.6 We add tools and basic maintenance materials (finishes, glue and sandpaper) to each container in case you cannot find the necessary materials in your country.
13.6.2 Professional upholstery technicians can eliminate minor defects such as scratches or dents that occurred during shipping.
13.7 Natural defects and imperfections in wood are not damage or defects.
13.8 Natural variations in color and grain of the leather do not constitute damage or defects.
13.9 We are not responsible for any damage caused by any third party while loading, shipping and unloading your container.
13.10 We are not responsible for damage to goods that you unpack more than two weeks after your container has reached the port of destination.

14. Information and Privacy Act

14.1 In order to run our business efficiently, you authorize us to collect, hold and use all information about you.
14.2 We will use your information to process your order and to help with potential debt collection.
14.3 We will keep your information securely in our office.
14.3.2 Our employees and agents will have access to your information for the efficient operation of our business.
14.3.3 You can request access and correct your information at any time.

15. Intellectual Property

15.1 Any patent, copyright or other intellectual property right owned by us remains at all times.
15.2 You may not disclose any information you obtain from us to any third party without our prior written approval.

16. Use of the Website

16.1 This website and its content are the property of HGilliane Design Pte. Ltd Branch Baliartfurniture 2019. All rights reserved.
16.2 The law prohibits any redistribution or reproduction in any form of any content on this website.
16.3 You may not redistribute or reproduce any text or image from this website.
16.4 The only cases where You may redistribute or reproduce content are:
· You may print or download extracts to a local hard drive for your personal, non-commercial use only.
You may copy the text to individual 3rd parties for their personal use. In this case, you recognise the website as the source of the material.
· You may not distribute or exploit the content commercially. You also cannot send it or store it on another website.
16.5 We are not responsible for any errors or inaccuracies emanating from this website.

17. Quality Control

Quality Control Charter for Bali Art Furniture

At Bali Art Furniture, we are committed to providing high-quality, durable, and safe furniture products to our customers. To ensure that each product meets our high standards, we have established a comprehensive quality control process. Our quality control process involves the following measures:

Materials: We will ensure that the raw materials used in the production of our furniture products are of high quality and meet our standards. This includes checking the type of wood used, the thickness of the wood, the quality of the paint, and any other materials used.
Size and dimensions: We will ensure that each product meets the required size and dimensions. This will be done by comparing the actual size and dimensions of the product against the specifications listed in our quality standards.
Color and finish: We will ensure that each product meets our color and finishing standards. This includes checking the color consistency, the smoothness of the finish, and the overall appearance of the product.
Wood humidity: We will ensure that the wood used in our furniture products has the appropriate humidity level. This is important to prevent warping or cracking of the wood over time. We will use a moisture meter to check the humidity level of the wood before and after production.
Durability and safety: We will ensure that our furniture products are durable and safe to use. This includes testing the strength and stability of the product, checking for any sharp edges or protrusions, and ensuring that the product meets any safety standards or regulations.
Stability testing: We will conduct stability testing to ensure that our furniture products are stable and do not wobble or tip over easily. This will involve placing the product on an even surface and applying a force to different points on the product to test its stability.
Solid construction testing: We will conduct solid construction testing to ensure that our furniture products are well-constructed and do not have any weak points. This will involve applying a force to different points on the product to test its strength and durability.
Stickers for quality control: We will place a quality control sticker on each product after it has passed our quality control process. This will indicate to customers that the product has undergone rigorous testing and meets our high standards. The sticker will also include a unique identifier that can be used to trace the product back to its production batch.
Renewing defects: If any defects are found during the quality control process, we will take steps to renew or repair them. This may involve replacing damaged parts, sanding and refinishing rough areas, or applying additional coats of paint or varnish.
Inspection checklist: We will use an inspection checklist to ensure that each product undergoes a thorough quality control process. The checklist will include all of the quality control measures we have outlined, as well as any additional measures specific to each product.
Trained quality control personnel: We will have trained quality control personnel who will conduct the testing and quality control measures outlined in our process. These personnel will have the expertise and knowledge to identify any defects or issues with the products and take appropriate action to address them.

In addition, we will offer a 72-hour quality control period for our customers. Customers will have 72 hours after receiving the goods to their warehouse to inspect and review the products. If any issues or defects are found during this period, customers can contact us to arrange for the products to be returned or repaired. This does not include any transportation-related damages or issues.

Overall, our quality control process will involve a comprehensive check of each product to ensure that it meets our high standards. We will use a combination of manual checks and specialized equipment to ensure that each product is of the highest quality and meets the expectations of our customers

Check list

Check the size and dimensions of the product to ensure that they meet our standards and match the client’s order.
Check the color and finishing of the product to ensure that it matches our standards and is consistent throughout.
Check the humidity level of the wood to ensure that it is within the acceptable range.
Conduct durability and safety tests to ensure that the product is sturdy, stable, and safe to use.
Conduct stability testing to ensure that the product does not wobble or tip over easily.
Conduct solid construction testing to ensure that the product is well-constructed and does not have any weak points.
Inspect for any defects, such as scratches, dents, or uneven surfaces, and address them as needed.
Place a quality control sticker on the product to indicate that it has passed our quality control process.
Complete an inspection checklist to ensure that all of the necessary quality control measures have been performed.

By performing these checks, our quality control employees can ensure that each product meets our high standards and is ready to be delivered to our clients.

At Baliartfurniture, we’re committed to delivering the highest quality products to our clients. That’s why we have a rigorous quality control process in place that begins with the selection of the finest raw materials and continues through the production and shipping stages.

To ensure that you’re fully informed about our quality control measures, we provide an Excel chart that tracks every step of the production process. This chart includes information on the date and time of each quality control check, as well as any issues that were identified and how they were resolved.

By providing you with this chart, we’re giving you the tools you need to follow along with every step of the production process and to have complete confidence in the quality of our products.

Before submitting your order, please review our Terms and Conditions.