Find how we can help you
After we receive your quotation request, we will contact you within 48 hours.
We calculate the freight cost and the price of the products based on the quantities.
On average, you will need to wait 2-6 weeks for preparation and 3-5 weeks for shipping.
The estimation time is based on the quantity, the manufacturing time of the products, and the destination country.
Europe: Between 4 and 6 weeks
America: Between 6 and 8 Weeks
Asia: Between 3 and 5 weeks
Africa: Between 5 and 7 weeks
For the Islands: We will give you the deadline as it may vary.
For all other countries contact us directly.
1. When the order is confirmed by you, we will send you a deposit invoice of 30% of the total amount of the products, for the attention, the first invoice is excluding shipping fee.
2. When all of the product is approved by the quality control team, and ready for shipment, the second invoice will be sent to you with 50% deposit.
3. After the information about the total price of transport, packaging, postage, fumigation and Indonesian taxes and others due to their operation are informed, shortly we will send you the third, as the final invoice with the balance need to be paid 20% for the products and the amount of transport and shipping.
* Please note that this WILL NOT include the Customs costs of your country and the delivery to your final destination.
** We will provide you the contact details of the freight forwarders who take care of customs clearance and delivery for you.
* It will depend if it is in grouping, so by cubic meters or if you took a full container.
** Each payment need to due in 3 days.
– The delivery will be made based on your request.
– Door to door
– From port to port (You need pick up the goods at the port closest to you)
Bali Art Furniture is committed to providing innovative high quality Indonesian furniture, bedding and accessories that are built to last.
In case you find a manufacturing or materials fault in your purchase, we’ll be quick to repair or replace that purchase within the Bali Art Furniture quality guarantee period.
Please when you received the goods and you see the fault, take some photos to send to us as the proof.
In our side, we always want to be sure we delivery a high quality products, we also take the photos of each products before shipping them to you.
We do the highest quality control to be sure you will get the best quality of the product.
In case something unwanted happen during the transport and shipping, we will provide the proof and we will send to our insurance to make you the refund or replace the products.
Please keep in mind that Bali Art Furniture quality guarantee applies to the original purchase only, we are sorry but will be not transferable, and for products used for reasonable domestic purposes. It excludes products used for commercial reasons.
Please don’t hesitate to contact us, our professional team is ready to assist you in our website within office hour 9AM-5PM (GMT+8).
You can also send us a message through our WhatsApp at +65 865-645-22 or +62 821 4448 0224.
We also can assist you directly on the videoconference based on scheduled appointment.
Our commitment is to ensure that our product quality meet your expectations.
You can track your order with the FOB delivery slip that you will receive by DHL courier after the ship has left.
You can contact the carrier’s agent for your port of delivery.
They will be able to give you an approximate arrival at 2 or 3 days ready depending on the weather encountered during the crossing.
It will not be possible for you to ask your transport agent in your country to deliver to a different address, but we advise you to give us the right address directly when ordering for a smooth reception.
Unfortunately, you will NOT be able to cancel your order after we receive the 30% as the first payment. And unable to refund.
Note: If you need more time to finalize or review after receive your quotation, please let us know by email immediately at [email protected] with the subject “PENDING_INVOICE NUMBER”.
The Pending status is displayed whenever an order is to be paid with a bank transfer or through Transfer Wise and the payment was not completed. In this case, please check what might have been the reason and try again to finalize your payment by following the instructions on the email with Pending status.
The Pending status can be as well when you ask us for pending your process after you make the first payment. You may email us with following subject PENDING_NUMBER OF INVOICE and send to [email protected]. Please note that after you transfer the 30%, the payment can’t be refund.
Based on your information about the product damage, and request to return to us, under the conditions of our guarantee policy, that you will find above in the questions, please contact us directly via our online chat or by telephone +62 821 4448 0224.
You can proceed with one of the following payment methods:
We accept bank transfers from all banks. After completing the payment, you will have to send us an email at [email protected] with the proof of payment in order for us to process your order.
If you use Transfer Wise, the transfer system with fees only less than 3%.
All transfer fees are the responsibility of the customer.
All transaction in in USD or in SGD.
No. The option to pay cash on delivery is not available.
If you filled in the order form but haven’t made the first payment, your order will not be processed.